Refund Policy

We hope you love your Elysian Case, but if for any reason you're not completely satisfied, we’re here to help.

 

Returns

 

You may request a return within 14 days of receiving your order. To be eligible for a return, your item must be:

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• Unused and in its original condition

• In the original packaging

 

To initiate a return, please contact our support team via the contact form with your order number. We’ll guide you through the next steps.

Please note:

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• Return shipping costs are the responsibility of the customer

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item

 

Refunds

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Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–7 business days.

 

Non-Refundable Items

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• Items returned in used or damaged condition

• Sale or promotional items (unless faulty)

 

Questions?

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We’re always happy to help. Reach out via our Contact page, our support team will be in touch.